Warranty Policy

NOWA ACOUSTICS

Warranty & Repair Service Policy

1. Scope of Application

This policy applies to all NOWA-branded earphone products purchased through official NOWA Acoustics channels — including the official website, authorized dealers, and official events. Products acquired through unofficial channels are not eligible for warranty or repair services.

2. Warranty Service (Complimentary)

Warranty coverage is limited to internal components of the earphone, including: drivers, crossover networks, internal wiring, and solder joints.

Coverage

Warranty Period

Description

Internal components

1 year from delivery date

Driver failure, crossover malfunction, internal wire breakage, solder joint failure, channel imbalance, and similar defects determined to be non-user-caused will be repaired or replaced at no charge.



3. Repair Service (Paid)

The following items fall under paid repair service regardless of whether the product is within the warranty period:

Item

Service Fee

Description

Shell / Faceplate

USD $ 150

 

Shell cracking, faceplate detachment or damage, sealing issues, etc. Fee includes labor and materials.

Connector Socket

USD $ 100

MMCX / 2-pin socket loosening, poor contact, or damage requiring replacement. Fee includes labor and materials.

Cable

USD $ 50

Cable breakage, poor contact, plug damage, etc. Fee includes cable replacement and labor.

Note: The fees listed above are standard repair rates. If special materials or custom parts are required, additional charges will be quoted separately for confirmation.

4. Warranty Exclusions

The following circumstances are not covered by free warranty service, but remain eligible for paid repair service:

1. User-caused damage: drops, impacts, water ingress, exposure to chemicals, and similar.

2. Disassembly, repair, or modification performed by the user or any party not authorized by NOWA.

3. Damage resulting from improper use or improper storage.

4. Damage caused by natural disasters or other force majeure events.

5. Missing or unreadable product serial number label.

6. Products not purchased through official NOWA channels.

5. Repair Process

Step

Description

Step 1

Contact NOWA Customer Service via LINE or email. Describe the issue and provide proof of purchase.

Step 2

NOWA Customer Service will conduct an initial assessment, determine whether the case falls under warranty or paid repair, and inform you of any applicable fees.

Step 3

Customer ships the product to NOWA. Outbound shipping costs to NOWA are borne by the customer.

Step 4

Upon receipt, NOWA will inspect and repair the product. Estimated turnaround time is ____ business days from the date of receipt.

Step 5

Once repair is complete, the customer will be notified. Warranty repairs will be returned at no charge; paid repairs will be shipped after the customer settles the repair fee.



6. Additional Terms

1. The warranty commencement date is determined by NOWA's shipping records. For purchases through authorized dealers, the date on the dealer-issued proof of purchase shall apply.

2. Loaner units are not provided during the repair period.

3. The original warranty period is not extended or reset following any repair.

4. Warranty coverage applies only to the product itself and does not include indirect damages arising from product malfunction.

5. NOWA Acoustics reserves the right to modify these terms. Updated terms will be published on the official website. Products already sold are governed by the version of these terms in effect at the time of purchase.

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NOWA ACOUSTICS

保固與保修服務條款

Warranty & Repair Service Policy

更新日期：2026 年 4 月

一、適用範圍

本條款適用於所有透過 NOWA Acoustics 官方通路（官網、授權經銷商、官方活動）購買之 NOWA 品牌耳機產品。非官方通路購入之產品，恕不提供保固與保修服務。

二、保固服務（免費）

保固範圍僅限耳機機內元件，包含：驅動單體、分音器、內部導線及焊接點。

項目

保固期限

說明

機內元件

交貨日起 1 年

單體故障、分音器異常、內部導線斷裂、焊接點脫落、聲道異常等，經判定屬非人為損壞者，免費維修或更換。


三、保修服務（收費）

下列項目不論是否在保固期內，均屬收費維修範圍：

項目

維修費用

說明

外殼（殼體、面板）

NT $4000

殼體裂損、面板脫落或損傷、密合度異常等。費用含工資及材料。

插座（連接器）

NT$3000

MMCX / 2-pin 等插座鬆動、接觸不良、損壞更換。費用含工資及材料。

線材

NT$1,500

線材斷裂、接觸不良、插頭損壞等。費用含更換線材及工資。


※ 上述費用為標準維修價，如需特殊材料或客製零件，費用將另行報價確認。

四、不適用保固之情形

下列情形不適用免費保固，但仍可使用收費保修服務：

1. 人為損壞：摔落、擠壓、進水、接觸化學藥劑等。

2. 自行或委託非 NOWA 授權之第三方進行拆解、維修或改裝。

3. 未依正常方式使用或保管不當導致之損壞。

4. 天災、不可抗力因素導致之損壞。

5. 產品序號標籤缺失或無法辨識。

6. 非透過 NOWA 官方通路購入之產品。

五、維修流程

步驟

說明

Step 1

透過 Line 或 Email 聯繫 NOWA 客服，描述問題狀況並提供購買證明。

Step 2

NOWA 客服進行初步判斷，確認是否屬於保固或保修範圍，並告知費用（如為收費保修）。

Step 3

客人將產品寄回 NOWA（寄回運費由客人負擔）。

Step 4

NOWA 收到產品後進行檢測與維修，預計維修週期為收到產品後 ____ 個工作日。

Step 5

維修完成後通知客人，保固件免費寄回；保修件於客人付清維修費後寄回。


六、其他事項

1. 保固起算日以 NOWA 出貨紀錄為準。經銷商購買者，以經銷商開立之購買憑證日期為準。

2. 維修期間不提供替代機服務。

3. 維修後之產品，其原保固期限不因維修而延長或重新起算。

4. 保固僅涵蓋產品本身，不包含因產品故障所致之間接損害。

5. NOWA Acoustics 保留修改本條款之權利，修改後將公告於官方網站。已售出產品適用購買當時之條款版本。